I finally got around to calling them about a week after the WRONG HEADBOARD was delivered to inform them of the mistake and all of a sudden it became MY FAULT that I had waited so long to tell them about the discrepancy. I assured them that they did not want to start a conversation with me about delays... They also informed me that their receipt listed a "solid maple" bed, but I assured them that my receipt listed a "cherry panel", obviously they were not capable of tracking a product through their system from purchase to delivery.
Excellent customer service, good knowledge of products, completely satisfied. Catherine is terrific!
Over the years we've bought multiple mattresses, dressers and bed frames and have never been disappointed. The quality of the mattresses we bought was unmatched and we feel we got a very fare price.
Friendly customer service & good follow-up communication. They included delivery & set-up! A no brainer...
What impressed me the most was their warm and inviting sales approach. Not pushy in the least. Really feels like a "Vermon-type" store.
Burlington Bedrooms has been amazing to work with. We have furnished two houses with their help. They were flexible as we changed our minds frequently and delivered promptly and cheerfully. The best value for money in the area.
Burlington Bedrooms will not be receiving any more of my business, I plan to inform every person I know that I would not recommend they bring their business, and I hope this review proves helpful to anyone who may be considering purchasing furniture from this store.
Then things began to go downhill. After about two months of hearing absolutely nothing from Burlington Bedrooms, I finally called and was told that the mattress and bed frame were available but the headboard would be about another week. They delivered the mattress and bed frame and ensured the headboard would be shortly behind. After another couple weeks of hearing ABSOLUTELY NOTHING from Burlington Bedrooms, I finally called again and was told that the headboard was still being made and to call back in a couple of weeks to check in. After 3 more weeks of waiting (and following up, because apparently they don't have the ability to contact you, and will only give you updates if you reach out for them), the headboard was delivered... the only problem was that it was THE WRONG HEADBOARD.
DO NOT, I repeat DO NOT purchase furniture from this store that you can't immediately drive away with. This was the worst furniture buying experience I've ever had. It seemed great at first, my husband and I picked out a beautiful Vermont Made bed with a memory foam mattress and were told it would take 2-4 weeks to deliver. We were glad to purchase locally and help out the smaller business in our area.
None of this would have bothered me SO MUCH except for the fact that their sales associate AND owner were extremely rude about the entire situation and more convinced that I had made some sort of mistake rather than trying to correct the situation.
Burlington Bedrooms is a US Lodging based in Shelburne, Vermont. Burlington Bedrooms is located at 2800 Shelburne Rd, Shelburne, VT 05482, USA.
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