My fiancé has a Mini that he did not buy from here, but we brought it to have it serviced so we could get rid of it. We put over $800 into the vehicle so it could be traded in. We asked specifically if we could drive it the 2 hours back to where we are planning to buy a new vehicle. We were assured the car could make the journey and then some. So I followed my fiancé and thank goodness I did because the check engine light came on about 5 miles down the road and I could smell a burning smell. We pulled over and called Mini, but we were told we either had to risk driving it, (risking more damage to the engine), or pay to have it towed. I'm sorry, but if you just "fixed it" and the check engine light it coming on so quickly, you should come get the car at no cost! It just seems like bad business, not to mention dangerous. My fiancé said the car was losing power as he was driving and he wasn't sure at some points he would make it back. Overall, I feel like we didn't get the service promised from this dealer/service department.
When it came time to replace my 2010 mini, Hani made me a great deal on a new cooper clubman. Great dealership, great employees.
Have been a customer since day-1. I purchased my first Mini at an out-of-state dealership and the repair department has always treated me like one of their own customers. Pat and all the guys in the shop are awesome.
As for service, I've brought my MINI up for twice for little picky things (wiper blade on the passenger side not clearing totally, tire pressure sensor coming on), and both times I was impressed with the speed and quality of their service. They're often very busy, so scheduling ahead is a must. Each time I went in, they washed my car and vacuumed the floor mats before I left.
Bought my first car from MINI of Burlington in February, and I couldn't have imagined a better experience. They let me take my time, walked me through all the details of the process, and even offered to add bonnet stripes to the car I wanted (rather than make me wait for a similar model to be brought up from another dealer). They gave me more than fair trade-in on my hyundai clunker, too. When it came to signing the paperwork, it felt like joining a family (even AFTER having made the down-payment). I will absolutely return here for future car purchases.
extremely pleased with the service. patrick was warm and friendly. his efficiency was evident in letting us know how long the service would be. when an oil leak was found he was able to fix it with another issue we had-utilizing 2 mechanics. both would have taken 3 hours with 1 mechanic but he got us out in 1 1/2 hours instead. thank-you
I called the service department twice and left messages asking to be called and they never did. I had to call a third time (all different days) before I was able to talk directly to someone.
Mini Of Burlington is a US Car Dealer based in Shelburne, Vermont. Mini Of Burlington is located at 74 Champlain Dr, Shelburne, VT 05482, USA.
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